Privacy Policy

E-shofy Legal

How we handle account, order, payment, and device data across the marketplace

This privacy policy is drafted from the current project scope: an e-commerce marketplace with accounts, orders, payments, delivery updates, reviews, and support interactions.

Updated

August 27, 2026

Review

Scope-based draft

Contact
support@e-shofy.com

1. Overview

This Privacy Policy explains how E-shofy collects, uses, stores, shares, and protects personal information when you browse our website, use our app, create an account, place an order, communicate with support, or interact with sellers on the platform.

Because E-shofy is a marketplace, some information is shared with merchants, delivery partners, and payment providers as needed to complete your transactions and provide customer support.

2. Information We Collect

We collect information you provide directly, information generated when you use the platform, and information collected automatically through devices, cookies, and similar technologies.

  • Account information: Name, email address, phone number, password, and profile details.
  • Order information: Products viewed or purchased, order history, shipping and billing details, and delivery instructions.
  • Payment information: Payment status and transaction details. Sensitive card details are typically handled by payment processors rather than stored by us.
  • Communication data: Messages, reviews, feedback, and support requests you send to us or to sellers through the platform.
  • Device and usage data: IP address, browser type, device identifiers, pages visited, clicks, timestamps, referral data, and app activity.
  • Preferences and marketing data: Wishlist items, saved products, newsletter sign-ups, and settings that help personalize your experience.

3. How We Use Your Information

We use personal information to operate E-shofy, process orders, deliver products, manage accounts, and provide support. We also use it to improve the marketplace experience, detect fraud, and comply with legal obligations.

  • Create and manage accounts, sign-ins, and profile settings.
  • Process purchases, payments, refunds, cancellations, and delivery updates.
  • Personalize recommendations, search results, and promotions.
  • Send service messages such as order confirmations, password resets, and policy updates.
  • Protect users, merchants, and the platform from abuse, fraud, and unauthorized access.
  • Analyze product performance and app usage so we can improve the service.

4. How We Share Information

We only share personal information when it is necessary to run the service, fulfil an order, comply with law, or support a legitimate business purpose.

  • Merchants: Order details, contact details, and delivery information needed to fulfil purchases and handle post-sale support.
  • Delivery partners: Shipping names, addresses, and contact details required to deliver items.
  • Payment providers: Transaction data required to authorize, process, and reconcile payments.
  • Service providers: Hosting, analytics, customer support, fraud prevention, marketing, and communication vendors that help operate the platform.
  • Legal and safety requests: Information we disclose where required to respond to lawful requests, enforce our terms, or protect rights and safety.

5. Cookies, Analytics, and Tracking

We and our service providers may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, measure site performance, and understand how people use the platform.

You can usually control cookies through your browser settings, but some features may not work properly if you disable them.

6. Retention and Security

We keep personal information only as long as necessary for the purposes described in this policy, to meet legal, tax, accounting, or dispute-resolution requirements, or as otherwise permitted by law.

We use reasonable administrative, technical, and organizational safeguards to protect information, but no online system can guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, update, delete, or restrict certain personal information, and to object to some types of processing.

You may also be able to opt out of promotional emails by using the unsubscribe link or by contacting support. Some service messages are still required so we can manage your account and orders.

  • Review and update profile or address details when your account settings allow it.
  • Ask for help with data access, deletion, or account deactivation where permitted by law.
  • Opt out of marketing communications without affecting transactional messages.

8. Children and Changes to This Policy

E-shofy is not directed to children, and we do not knowingly collect personal information from children where local law requires parental consent or age restrictions.

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the effective date.

9. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact our support team using the details below.

  • Email: support@e-shofy.com
  • Status: Drafted from the current E-shofy marketplace scope and ready for final business details.